Telecom Regulatory Authority of India is keen on protecting the interests of mobile phone users and consumers of telecom services across all states.
Hence TRAI has developed exclusive web page to register the complaint to circulate with telecom companies and also monitor, view the action by the telecom companies like
Airtel , Aircel, Vodafone, Reliance, Idea, MTS, Tata Docoma, etc. TCCMS ( Telecom Consumers Complaint Monitoring System is developed mainly to help the phoe users (customers)
in processing their complaints and action update. TRAI has fixed the primary responsibility for addressing customer complaints lies with the service providers not with TRAI.
TRAI only facilitates the customer to get it done through service provider or mobile phone network.
Click here to visit TCMS Page and launch complaint
The TCCMS has given detailed procedure and links in the page for complaint registration and tracking. Their services as follows...
Service 1 :