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Important Instruction to Mobile Users - Calls from a number with the +92 or +375 country code

Important communication from TRAI -

TRAI prohibits using personal numbers for telemarketing purposes. Please ensure your number is not involved in such activities. Also Please read the following Instruction from TRAI.

DNSChanger Malware threat

Some customers may face a connectivity disruption because of a malware infection due to DNSChanger in their machines. If the machine is infected, it will also infect the router and cause the traffic to go to a false DNS server. In USA, the law enforcement agencies are identifying and shutting down these false servers. This is a step to protect global users of Internet. The advisory from CERT.in provides you directions to check if your system is infected and, if so, enables you to correct it. Click here for more details from CERT-in.



Alert on malware protection

There is a reported increase in malicious activity by fraudsters in the telecommunication world. Complex malware, such as bot-nets may infect your systems and cause interruption or data-leak. Please keep your anti-virus updated and run frequent scans to prevent such infection. Click here for more details from CERT-in.


Don’ts

We would like to issue a general advisory to caution Indian telecom customers who are being arbitrarily targeted by calls fraudulently claiming the recipient customer as being a Prize/Lottery Winner.
In these types of phone frauds, the customer returns a missed call to a +92 or +375 country code and inadvertently reaches a fraudster pretending to be representative of airtel or another Indian mobile operator and informs the customer of having won some lottery/prize money. The fraudster then attempts to trick the customer into divulging sensitive personal information and to pay a commission to receive the winnings. Such commission is usually asked to be paid via an international DTH operator’s recharge vouchers.
To protect all our mobile subscribers from such malicious activities which may result in substantial increase in your phone bill, airtel would like to advise the following:

Do’s