Customer guide for availing the facility of Mobile Number Portability
A. Request for porting
I. Contact the new mobile service provider to whom you want to port your
II. Obtain Customer Acquisition Form (CAF) & Porting Form.
III. Read the eligibility, probable reasons for porting rejection and other
IV. If eligible, fill up the CAF and Porting Form. For filling up of porting form
you need a Unique Porting Code (UPC)
V. To obtain UPC send SMS from the mobile number you want to port to
the number 1900 with text PORT followed by space followed by your
10 digit mobile number you want to port. [ As pre-paid SMS is not
permitted, in Jammu & Kashmir the subscriber has to dial 1900 to get
an UPC, the operator at 1900 provide the UPC after verifying
subscriber number with CLI. ]
VI. It may be noted that you will receive an auto generated 8 digits UPC
from the Donor operator. The first two characters of the UPC consists of
Alphabets and remaining 6 digits will be numerical characters except
zero. The UPC is valid for 15 days (30 days in case of J&K, NE &
Assam Service Areas).
VII. Submit the duly filled Porting Form and CAF along with requisite
documentary proof to the mobile service provider.
VIII. If you are a post paid subscriber, submit a paid copy of the last bill
issued along with Porting Form and CAF.
IX. Obtain new SIM card from the new service provider
X. Service provider may charge porting charge maximum upto Rs. 19/-You can withdraw your porting request within 24 hrs of applying.
However, the porting charge is non-refundable.
B. Activation of ported number:
XI. Your new mobile service provider will intimate you the date & time of
porting on your mobile phone.
XII. Change over takes place on the 7
th working day (15th working day in
case of Jammu & Kashmir, Assam and North East service areas).
XIII. The service disruption time shall be around 2 hrs during night time of
the date/time of porting.
XIV. Replace the old SIM with the new SIM provided by your new mobile
service provider after the specified date and time.
C. Eligibility and Other Conditions
You are allowed to move to another mobile service provider only after 90
days of the date of activation of your mobile connection or from the date
of last porting of your mobile number, which ever is applicable.
You are allowed to change mobile service provider within the same
service area only.
If you are a postpaid subscriber, please ensure that you have paid all
the dues as per your last bill (You will have to sign an undertaking in the
Porting Form also).
If you are a Pre-paid subscriber, please note that the balance amount of
talk time, if any, at the time of porting will lapse.
Detailed regulations are accessible in TRAI website www.trai.gov.in
Thanks for your understanding !